Shipping Policy

EXPEDITED SHIPPING IN AUSTRALIA AND WORLDWIDE

We are committed to providing fast, trackable, and reliable shipping services throughout Australia and around the globe. After careful evaluation, we're pleased to offer shipping costs that not only meet but beat industry standards, allowing you to save more with every shipment.

POSTAGE COSTS

Experience our cost-effective shipping solutions thanks to exclusive, top-tier discounts we’ve secured with Australia Post and Aramex. Our shipping costs are calculated dynamically at checkout, taking into account the weight of your order, the delivery destination, and the prevailing terms of the delivery company. Select the delivery option that best aligns with your needs and budget.

Please note that Australia Post is renowned for its reliability, making it an excellent choice for critical shipments. Meanwhile, Aramex offers competitive rates and expedited services in regions where it has a strong network presence, ideal for cost-conscious customers requiring speedy delivery.

DOMESTIC SHIPPING: TURNAROUND & PROCESSING TIMES

We strive to dispatch orders quickly:

  • Same-Day Dispatch: Orders placed before midday are typically dispatched the same day.
  • Working Days: We dispatch items Monday through Friday. No items are dispatched on weekends or public holidays.
  • Estimations at Checkout: Delivery times for orders sent via Australia Post are estimated during the checkout process.
  • Track Your Order: You will receive an email with a tracking number once your order has been dispatched, allowing you to monitor its progress.

INTERNATIONAL SHIPPING: TURNAROUND & PROCESSING TIMES

For our international customers:

  • Standard Postage: Typically received within 14-30 business days.
  • Express Postage: Typically received within 6-8 business days.
  • Customs and Duties: Be aware of potential delays due to customs, for which the recipient is responsible for any additional duties.

LOST PARCELS

30-Day Policy: A parcel is considered lost if not received within 30 business days from dispatch.

Communication: Australia Post will notify you of any delays or potential losses. Please refer to their updates for detailed information.

Resolution: Contact us at hello@foxyblondes.com.au if your parcel has not arrived within the designated timeframe. We will outline your options, and address refunds or replacements if applicable after the 30-day period.

SAME DAY DELIVERY BY RENDR

For salon professionals needing urgent delivery:

  • Service Days: Available Monday to Friday, excluding public holidays.
  • Eligibility: Available to select postcodes within a 20 km radius. Check eligibility on our Same Day Delivery page.
  • Order Deadline: Orders must be placed before 12 pm for same-day delivery.
  • How It Works: Place your order by midday, choose Same Day Delivery at checkout if eligible, and receive your order within 3 hours. Orders placed after midday will be delivered the next business day.

CONTACT US

For any questions regarding your order or our shipping policies, please contact our Customer Service Team: