Shipping Policy

At Foxy Blondes, we're dedicated to ensuring your order reaches you as quickly, reliably, and smoothly as possible. Whether you're in Australia or anywhere across the globe, we've got you covered with fast, trackable shipping options to suit your needs and budget.

Expedited Shipping in Australia and Worldwide

We proudly offer shipping rates that are calculated dynamically at checkout, based on the weight of your order, your location, and the delivery option you select. Our goal is to ensure fast and reliable shipping through your chosen carrier.

Domestic Shipping: Turnaround & Processing Times

We know you're eager to receive your order, so we work hard to dispatch it as quickly as possible:

Same-Day Dispatch:
Place your order before midday, and we'll ship it out the same day!

Working Days:
We ship Monday through Friday, excluding weekends and public holidays.

Estimated Delivery Times:
Delivery times are estimated at checkout based on your chosen carrier and service level (e.g., standard or express).

Tracking Your Order:
You will receive an email with a tracking number once your order has been dispatched, so you can monitor its progress.

International Shipping: Turnaround & Processing Times

We happily ship worldwide! Here's what you can expect:

Standard Postage:
Typically arrives within 14-30 business days.

Express Postage:
Typically arrives within 6-8 business days for urgent orders.

Customs & Duties:
Please be aware that customs duties, fees, or delays may occur in your country. Any additional charges are the responsibility of the recipient, and it is the buyer's responsibility to ensure compliance with local import regulations.

Choosing the Right Carrier for Your Area

Australia is a geographically large and diverse country, and shipping reliability can vary between regions. We encourage you to select the shipping carrier that has worked best for you in the past, especially if you've had parcels delivered to your area before. While we offer multiple shipping options, the cheapest option may not always be the best one for your location.

Consider Your Past Experiences:
If you've noticed that certain carriers provide better service in your area (e.g., more reliable delivery times or better handling of parcels), we recommend choosing that carrier to ensure the smoothest possible delivery.

Best Service for Remote and Rural Areas:
Some carriers may have limited reach or slower service in more remote or rural areas. If you're located in such regions, we advise selecting a carrier known for reliable service to avoid potential delays.

Our Commitment to Support:
We want your shipping experience to be seamless. If you're unsure which carrier to choose, or if you have any concerns about shipping to your area, please visit our Contact Us page for assistance.

Lost or Delayed Parcels

While we strive to ensure your order reaches you on time, sometimes delays occur:

30-Day Lost Parcel Policy:
A parcel is considered lost if not received within 30 business days from dispatch. Your chosen carrier will keep you informed of any delays or issues during transit.

What to Do:
If your parcel hasn't arrived within the designated timeframe, please visit our Contact Us page, and we will guide you through your options. We will assist with refunds or replacements where applicable after the 30-day period.

Customer Accountability:
Please ensure that the shipping address you provide is accurate and correct. We are not responsible for delays or additional shipping costs incurred due to incorrect or incomplete addresses.

Damaged or Incorrect Orders

We take great care in packaging your order, but if you receive a damaged or incorrect item, we're here to help:

Reporting Damages or Incorrect Orders:
Please report any damaged or incorrect orders through our Contact Us page within 7 days of receiving your order. We may require photographs of the damage or incorrect items as part of the claims process.

Resolution:
Once the issue has been verified, we will offer either a full refund or a replacement, depending on product availability and your preference.

Shipping Protection 

We understand the importance of protecting your order, which is why we offer optional shipping protection. This service covers your order against loss, damage, or theft during transit.

Coverage Scope:
Shipping protection is valid only for orders where it was selected at checkout. It covers loss, damage, or theft while your order is in transit.

Claims Process:
Claims must be submitted within 30-60 days from the order's dispatch date. Proof of loss or damage, such as photographs of the damaged item or shipping confirmation for lost parcels, may be required to verify the claim. Once verified, refunds or replacements will be processed promptly.

Exclusions:
Please note that orders marked as delivered by the carrier but reported as lost after a specific period (e.g., 7 days) may not be eligible for protection. Shipments sent to incorrect addresses provided by the customer are also not covered.

Resolution:
Once a claim is approved, you can opt for a full refund or a replacement shipment, depending on product availability.

Limitations of Liability

Once your order is handed over to your chosen carrier, we are not responsible for any delays, losses, or damages during transit except as covered by our Shipping Protection policy. This includes customs delays or issues related to incorrect delivery addresses provided by the customer. We will work with you and the carrier to resolve any issues as quickly as possible, but liability for losses or damages not covered by shipping protection is limited.

Contact Us

We're always here to help! If you have any questions or concerns about your order or our shipping policies, please visit our Contact Us page to get in touch with our friendly Customer Service Team.

We'll ensure your shopping experience is smooth and satisfying from start to finish!